Return and Refund Policy
Receipt Guarantee and Deadline: To ensure the total security of your purchase, we establish a resolution period of up to 30 business days from the dispatch of the package. If, for logistical reasons beyond our brand, the order is not delivered within this period, the customer may request a full refund of their money.
Coverage for Transit Incidents: In the event that the official tracking system declares the package as "lost in transit," we will proceed with a full refund. If the package is delivered after the case is resolved, the customer may keep the item without any penalty.
Quality Control and Damage: If any of the received items show physical damage or defects caused during transport, you have supported assistance to request the corresponding refund, pending validation of the product's condition.
Compensation for Logistic Delays: If your order exceeds the estimated delivery date, contact us at maylinmeridadubon@gmail.com and we will look for a solution for you.